Regulations and privacy policy – Elka Belka website
General
1.1 The site is used as an e-commerce site (virtual store)
Founded and operated by Elvira Marciano on the WordPress platform.
1.2 The site offers products that were produced by the designer Elvira Marciano and distributed throughout the country and the world.
1.3 The instructions and conditions of this regulation will apply to any use made by the surfer / user (hereinafter: “the surfer”) and to any purchase made by the surfer through the website. The stipulations and notices contained in these regulations are their own and the use of this website will be considered consent on the part of the surfer to all conditions. These instructions will form the legal basis for any discussion between the user and the company. You declare and undertake that you have read the regulations of the site and you agree and undertake to its instructions.
1.4 Wherever in these regulations the masculine is used, the feminine is implied.
1.5 The company will make every effort for the website to function properly. At the same time, there may be disruptions in the operation of the website which are not dependent on the company, therefore, the company will not be responsible for any direct or indirect damage caused to the surfers (if caused to them), due to the non-acceptance of the offer to purchase the product through the website and the surfer hereby indemnifies the company from any such damage .
For the avoidance of doubt, it is hereby clarified that the service on the site can be used as it is (as is) and therefore, the surfer will not have any claim, claim or demand against the company regarding the features of the site.
2. About the sale
2.1 The sale on the website is the sale of jewelry and a variety of products at a predetermined price until the stock runs out. The surfer selects a product (must consult the sales page before making the purchase) and makes the purchase in accordance with the instructions on the website.
2.2 The amounts and prices shown on the various sales pages are prices inclusive of VAT according to law, insofar as VAT is applicable to the transaction according to any law.
2.3 The company offers jewelry and a variety of products for purchase on the website at its sole discretion.
2.4 The company offers products for purchase on the website in the quantities, price and conditions as it deems appropriate at its sole discretion. The company reserves the right to add a product to the products offered on the site and/or to subtract a product from them, to determine the quantity of each product that goes out for purchase, the method of purchase and the purchase price.
2.5 When the company allows the surfer to divide the payment into several payments, the possible number of payments and the total amount of the payment will be specified in accordance with the restrictions. The amount of each payment also includes the interest charge that will be added to the price of the product, according to the number of payments chosen by the user and according to the company’s definitions.
2.6 The user knows that the company website sometimes offers products in special promotions and that he must verify the terms and validity of each promotion. In any case, the user knows that there are no double promotions on the company’s website.
2.7 Before placing an order on the website, the surfer is required to register on the website by choosing a username, password and basic details such as: name, address, email address, phone number, credit card number, social security number, gender and other details if and as required. In order for the order to be carried out without problems, it is necessary to provide correct details. We cannot guarantee the execution of the order without authentic and correct details.
2.8 The action performer will be charged for the cost of the product or service purchased by him, through a credit card or PayPal after the action has been performed and the company’s approval of the items in stock and the terms of delivery.
2.9 After making the payment, the credit card details will be checked. Upon approval of the order by the credit card companies, an appropriate notification will be given that the operation has been approved or rejected.
Submitting false and false information is a criminal offense and whoever does so is subject to criminal and civil legal proceedings.
2.10 In a case that the transaction was not approved by the credit companies, the operator of the operation will receive an appropriate notification. In order to complete the purchase, the operator of the operation will be required to establish a telephone contact with the customer service center of the credit companies in order to arrange the approval of the credit companies to carry out the transaction. It will be clarified and emphasized, an operation will be considered complete only after approval The credit companies for carrying out the transaction by the credit card company.
If the buyer did not act to arrange the approval within 2 days from the date of receipt of the notification of the credit companies’ refusal to grant approval for the transaction, the company will be entitled to cancel the order.
2.11 Any ordering and delivery of a product on the site is subject to the availability of sufficient stock of the product offered for sale.
2.12 It will be clarified that the company does its best to make sure that the products presented for sale on the website will be in stock at the time the products are offered until they are delivered. However, if it turns out that for reasons beyond the company’s control, a product you purchased on the website was not in stock at the time of product purchase or a lack of product stock was discovered after purchase, you will be sent an appropriate message via the email address you entered or via phone. In this case, the company will be entitled to cancel the transaction or, with the approval of the management, offer you an alternative product to the product ordered and not necessarily at the same value offered. If you accept the offer, your order details will be updated again. If you are not interested in the replacement product, you will be entitled to refuse to accept it, in which case your order will be canceled and the company will avoid charging your credit card or refund any amount paid for the product, as paid.
2.13 The details of the purchase operation and the buyer’s details will be used for the company’s internal use only and will not be transferred by it to any other party, with the exception of the transfer of the details to the credit company in order to obtain approval for the execution of the purchase transaction. The buyer agrees that the company will keep his details in its data system.
2.14 The company’s computer system maintains a computerized record of every purchase operation carried out on the company’s website and its records will be prima facie evidence of everything related to the execution of the purchase transaction.
3. Delivery / transportation of the products
3.1 The company will arrange for the delivery of any product purchased by you and/or that you typed when submitting the offer on the website (plus shipping fees specified on the website) to an address in Israel or worldwide within the time specified on the product’s sales page, unless otherwise stated on the website.
3.2 The company will work to deliver the products in accordance with the delivery conditions stated on the sales page and undertakes to deliver only a product that has been paid for in full by credit card or PayPal.
3.3 The shipping fees listed on the website do not include special transport. Special transportation means transportation by courier from moment to moment. The company will be entitled to charge an additional fee on top of the fee charged for normal transportation.
3.4 The product delivery times as indicated on the sales page only include the calculation of business days (Sunday to Thursday, not including Fridays, Saturdays, holiday eves and holidays).
3.5 When delivering the product, the company may require the presence of the credit card holder when delivering the product, and/or the presentation of the credit card holder’s certificate of entitlement and/or the credit card holder’s signature on a voucher as a condition for delivering the product.
3.6 Self-collection – If you choose the option of independent product collection, the buyer must arrive after prior coordination and at the time set for him. Do not come without prior arrangement, the product will only be delivered upon presentation of the ID card of the credit card holder. In the case of self-transportation, the buyer will not be charged transport fees.
3.7 Delivery in Israel – up to 7 business days for a fee of NIS 40
In the case of kibbutzim and villages, changes will apply to the delivery days and must be specified at the time of ordering so that the company can update the customer
The exact address must be specified.
4. Warranty
Elka Belka’s jewelry is made with love and great attention to the quality of materials and products.
However, we recommend using the product for its intended purpose. Avoid contact with sea water, pool water, perfume and other liquids.
We do quality control and integrity checks for all deliveries/collections that our customers leave.
4.1 The warranty will not be valid and there will be no possibility of a refund in the event that the damage is caused by the customer’s improper use of the product (breakage, blackened silver jewelry, scratches, poor maintenance, improper use of the product, broken chain, etc.).
4.2 The warranty is valid for one year from the receipt of the product.
In the event that the warranty expires, the company will provide a repair service in cases of breakage or blackening of the product, the customer will be exclusively responsible for its maintenance and the service required for the product purchased through the website, unless otherwise stated.
4.3 In any case of a fault within the warranty, the customer will send the item to Elka Belka, along with the transaction invoice. The company will be responsible for repairing the product or replacing it according to the product’s service policy.
4.4 In the event that a fault in the product cannot be repaired under warranty, the customer will be offered a replacement or credit based on the product inventory and warranty conditions, and in accordance with the company’s cancellation policy.
5. Eligible to use the site
May participate in the sale and submit offers for purchase, from the age of 18 and older who have a valid ID card and a valid credit card from one of the credit companies with the exception of American Express and subject to fulfilling the cumulative conditions listed below:
5.1 The user is competent to perform binding legal actions.
5.2The user has a valid credit card issued by one of the credit card companies.
5.3 The user has an e-mail box on the Internet and has a residential/office address.
6. Privacy Policy
Please note: at the time of your registration on the website, as well as during the purchase of a product or service on the website, you will be asked to choose in the designated place whether you wish to join the website’s distribution list for the purposes of receiving e-mails and/or text messages (notices for your convenience regarding promotions and discounts on the website).
The company respects your privacy. If you do not wish to receive notifications about promotions and discounts from “Elka Belka”, you can choose not to join the website’s mailing list for the aforementioned purpose, and you can also remove your details from the website’s mailing list at any time in the designated place or by any other means provided to you as part of any e-mail message and/or text messages (messages you will receive from the company).
Know: Your consent to receive marketing messages from the website by e-mail and/or messages and/or messages as mentioned, constitutes consent to receive marketing content concerning all types of sales and all activity platforms on the website, including various printing services or any other activity platform that will be available on the website at any time.
7. Customer service
For information about the product, warranty and other issues concerning the products purchased by you on the website, we invite you to contact Elvira Marciano directly
Via Mail:
555elkabelka@gmail.com
Phone: 0547353422.
8. Cancellation of transaction / exchange / sale and/or failure of return
Exchanges can be made within 14 days of receiving the order, provided that the items were not used and were found to be in good condition by the company. You can exchange the items by sending them back to the designer at the address: Baal Shem Tov 10 RG.
The person making the purchase may cancel the transaction in accordance with the provisions of the Consumer Protection Law, 2010
A refund will be given in the following cases:
8.1 Valid when the value of the goods and/or service exceeds NIS 50.
8.2 In jewelry – the time period for canceling a transaction is from the date of purchase to 14 business days that are not rest days, provided that the product is not used, in the case of an item bought on sale the time period for cancellation will be 7 business days.
8.3 It is not possible to cancel a transaction for the purchase of goods, goods that were produced especially for the buyer following the transaction and goods that can be recorded, reproduced or duplicated, that the buyer has opened their original packaging. It is not possible to cancel the order of products that were specially ordered or manufactured according to the customer’s requirements, such as sizes, special colors and products that do not appear on the website.
8.4 A refund will be given with an offset of 5% (cancellation fee) of the value of the goods and/or service or NIS 100 whichever is lower and this according to the order of the cancellation fee according to the regulations.
In addition – shipping fees are not included in the refund. The customer must pay for the deliveries made in the order.
If the customer received free shipping for the order, the customer will be charged a 5% cancellation fee plus NIS 40 shipping.
If the customer wishes to send the product in his own delivery service, he will be allowed.
8.5A refund will be made no later than 14 business days in the same way as the transaction was made.
8.6 When the means of payment for the transaction is purchase vouchers/gift vouchers or a loaded magnetic card, the right of cancellation will not apply to the transaction.
8.7 The right of cancellation will not apply in cases where the product warranty has expired.
8.8 A consumer who wishes to cancel a transaction must present the merchant with an invoice and/or a cash register tape and/or a bill of exchange, testifying to the actual execution of the transaction with the merchant.
8.9 Cancellation of a transaction will be done by writing to the company, Elka Belka, by contacting the number 0547353422 and/or by sending an email to the address 555elkabelka@gmail.com
8.10 The company may prevent you from participating in the sales on the website temporarily or permanently and this at its sole discretion and without giving notice of this in advance.
The right of cancellation as stated in the regulations will not apply in the following cases:
Jewelry made especially for the consumer according to measurements or special requests (including, jewelry engraved at the consumer’s request as well as jewelry design)
The consumer may request to cancel the transaction by the end of two days, which are not days of rest, after the day of purchase in case the customer has not yet received the product.
Without deviating from the above, the company, by virtue of its position as the site manager, may prevent you from participating in any of the sales and submitting requests for offers in any of the following cases:
8.10.1 If you intentionally provided incorrect details
8.10.2 If you have committed an act or omission that harms or may harm the company or any third parties, including the company’s customers and the companies that offer the company’s services.
8.10.3 If you used the company’s services to commit an illegal act or to enable, facilitate, assist or encourage the commission of such an act.
8.10.4 If you have violated the terms of this agreement or any other agreement with the company or anyone on its behalf.
8.10.5 If you have previously, unlawfully, avoided payment for products you purchased through the company.
Know: Returning products after their condition has changed for the worse while they were in the customer’s possession, including in the case of returning a product that has been damaged and/or damaged and/or has broken down and/or has suffered any damage and/or its packaging has been damaged and/or it has been used in the customer’s home that changes its condition for the worse, Subject to the company’s right to claim damages for this.
In order to avoid damage to the product, we recommend that the product be returned in its original packaging, intact and/or without injury and/or damage and/or defect and/or spoilage of any kind and type.
Subject to the above in this section, the company will honor a cancellation order for a product whose production has not yet begun.
The company will be entitled to cancel a transaction and/or sale in whole or in part: in the event of an unusual and obvious error, either in the price of the product or in the description of the product.
Notice of the cancellation of the sale will be given to the customer by phone and/or in writing, to the address the customer specified when registering for the sale. In this case, your order will be canceled and the company will avoid charging your credit card or refund you any amount paid for the product, as much as it was paid. Except for the restitution of the transaction amount as stated, you will not have any claim, claim and/or demand, of any kind, against the company for the cancellation of the transaction as stated in this section.
9. Jurisdiction of litigation
In any dispute concerning the purchase transaction, the authorized Tel Aviv court will have unique and exclusive jurisdiction.
10. Additional terms
10.1 The company reserves the right to change these regulations, add to it and/or subtract from its provisions. Each purchase transaction is subject to the provisions of the regulations that will be in effect at the time and will be published on the company’s website.
10.2 The surfer knows that the company and/or anyone on its behalf are not responsible for the fact that the server, through which the company’s website works, will be free of viruses or other components that may damage the surfer’s personal computer or other equipment of the surfer while he enters the company’s website.
10.3 The product images on the company’s website are for illustration purposes only and are not binding. The surfer is aware that since the images are displayed on the computer monitor and/or printed by the surfer, there may be differences and changes between the appearance of the company’s products in the image on the website’s web pages and their appearance in reality. Also, the surfer knows that he should not rely on advice, of any kind, received through the company’s website and that the surfer must consult with appropriate professionals. In any case of a contradiction between a verbal description and the image, the verbal description will prevail over the image.
10.4 The user of the company’s website is aware that all rights of any kind and type, including and without prejudice to the generality of the foregoing, copyrights, any patent, trade secret, trademark and any proprietary right of the company on the site are the full and absolute exclusive property of the company. The user of the website undertakes not to make changes to the company’s website and not to carry out any act of copying, reproduction, and/or publication without the company’s prior written consent. Notwithstanding the foregoing, the user may use the company’s website only to place orders and purchase the company’s products and/or receive information. Do not use this site for other purposes.
10.5 Since it is a matter of carrying out operations in an online environment, the company cannot guarantee absolute immunity against intrusion into its computers or disclosure of the stored information. If, despite the security measures taken by the company, a third party manages to penetrate the stored information – including information stored about bidders – or misuse it, you will not have any claim, claim or demand against the company.
10.6 Do not copy images or any other technical data to use it for purposes that are not directly related to the website and the company, such as: other websites, use for advertising without the written permission of the company.
11. Confidentiality of the details of the surfers in the sale and privacy
11.1 The company will do its best with the means at its disposal to maintain the confidentiality of the details of the users in the sale and prevent them from reaching foreign parties. Customer information registered on the website will be used for the purposes of operating the website only, in order to enable the purchase.